FAQ

Q. Where can I find Magnitude's Products?

A.

Magnitude supplies to various Wholesalers and Dealers. To find a dealer next to you – click here

Q. How do I know which Driver is best for my application?

A.

Determine what voltage your lights require, normally 12 or 24 volts, and then total the wattage of all the lights controlled by the driver based upon the rating provided by the light manufacturer. Example: You have 20 12VDC LEDs each drawing 3 watts for a total of 60watts. The best Driver to use would be a M60L12DC Driver.

Q. What is the best way to mount Magnitude’s Drivers? (Voltage & AC)

A.

We recommend mounting the drivers vertically for best heat dissipation.

Q. If the driver is installed at a distance from the LEDs, how do I calculate voltage drop?

A.

There are several factors that influence the voltage drop: AWG of the wires, the length of the wires, the load wattage and minimum operating voltage of the lights. This calculation is called “Drop Voltage” and is rather complicated. Magnitude has developed a free application called Magnigauge that can be downloaded to your smartphone and will help you calculate Drop voltage. The app is free and available on App Store and Google Play Store.

Q. I want to use a currently installed dimmer with a Magnitude driver. Is that possible?

A.

Magnitude drivers are compatible with any standard MLV (Magnetic Low Voltage) dimmer. Please refer to our dimmer compatibly list.

Q. How do I check which Dimmers and LED’s are compatible with Magnitude Drivers?

A.

We are continuously testing dimmers and LEDs with our drivers and have built a compatibility list. New dimmers and LEDs are becoming available on the market all the time. Magnitude is continually testing new dimmers to verify compatibility. The basic rule when selecting a Dimmer is to check that it is MLV- (Magnetic Low Voltage) compatible. If you choose to use a dimmer that does not appear on our list of compatible dimmers, we advise you to test the configurations prior to installation.

Q. What can happen if the Dimmer is not compatible?

A.

When testing a combination of Driver, dimmer and LEDs that are not compatible, you can experience flickering, audible hum, and higher output at low dimmer levels. Running such an incompatible configuration can shorten the service life of the driver.

Q. Do Magnitude Drivers have circuit protection?

A.

Yes. All of our Voltage Drivers have circuit breaker protection on both input and output. Our drivers use Auto-Reset breakers that quickly respond to abnormal conditions. They will automatically reset once the condition is resolved. This design proves helpful when the driver is located in a difficult-to-access area and provides you much better protection. Auto reset circuit breakers are available up to 150W. High power units (200-300W) are equipped with “push-to-reset” circuit breakers.

Q. Can I connect more than one Driver to the same dimmer?

A.

Yes, there is no problem connecting more than one driver

Q. What specification listings do your drivers have?

A.

All Magnitude products carry ETL or UL listings.

Q. Are Magnitude Drivers Class 2 rated?

A.

All of our 20-watt through 60-watt 12 volt DC Drivers, together with our 20-watt through 96-watt 24 volt DC Drivers are Class 2 rated.

Q. What is the maximum operational case temperature?

A.

The maximum case temperature is 90°C. We recommend installing the driver in a well-ventilated area to allow heat dissipation.

Q. Can outdoor units be used indoors?

A.

Yes, all outdoor units can also be used indoors.

Q. What is “Boost Tap” and how to use it?

A.

The boost tap is for use in applications that require longer distances between the driver and the lights. It compensates for the extended distance by increasing the voltage output by 10%. In cases that the voltage on your lights is less than 10.5V for 12V drivers and 21V for 24V drivers, it is recommended that you use the boost tap wire. To be certain, connect your power to the black transformer wire then check voltage using a voltmeter. If your voltmeter reads less than the voltage mentioned above, use the orange boost tap wire. In order to use it please disconnect the black wire and replace it with the orange boost tap wire. Be certain to disconnect power by turning off the switch prior to rewiring.

Q. How does load affect the voltage output?

A.

Please refer to the unit spec sheet which shows a chart of different loads and the effect on the voltage.